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Withdrawals

How to withdraw
To withdraw cryptocurrency to the external wallet, do the following:
How do I withdraw funds from my account?

You may withdraw funds by bank wire.

How long does it take to process my withdrawal request?

Withdrawal request processing time may vary according to the payment method you have selected.

Can I withdraw funds to my companion's / friend's account?

Please keep in mind that, as per our company policy, we are not allowed to process withdrawals to third party bank accounts.

My withdrawal request is constantly being rejected. Why is this happening?

There may be multiple reasons for your withdrawal request being rejected:  

What is transit account and how do I know whether I need to provide one?

Sometimes, transit accounts are used to process wire transfers.

What are correspondent bank account, name, and code and how do I know those?

Sometimes, correspondent bank accounts are used to process wire transfers.

What is SWIFT code and how do I know it?

SWIFT is an international banking standard that allows banks to identify one another.

What is IBAN and how do I learn it?

IBAN stands for International Bank Account Number, meaning a unique number identifying a client account with a bank or other financial institution

Troubleshooting with withdrawal and CashAdds.

Please note that our company does not withdraw funds to Bitcoin cash (BCH) wallets which use old format received from the parent cryptocurrency Bitcoin (BTC).