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Verification and KYC

Verifying your identity on the platform includes:
    - Verification of your phone number and e-mail address
    - KYC procedure.

Verification of your phone number and e-mail address

Once you sign up, you must confirm the e-mail address and phone number you provided when creating your account.

E-mail address
    ○ Click 'Confirm'.
    ○ Check your e-mail and follow the link from the automatically generated message.
    ○ Confirm your e-mail address.

Phone number
    ○ Request phone number verification on the platform.
    ○ Ensure that the number is correct. It must contain the country code without unnecessary symbols and digits.
    ○ An SMS with a code will be sent to the number specified during sign-up.
    ○ Enter the code in the corresponding window on the platform and confirm.
    The SMS will be delivered in a few seconds, and the code is valid for only one minute. If time has expired, request the code again.

KYC procedure

The KYC (Know Your Client) procedure is an important step of data verification and client identification necessary to ensure security and compliance with money laundering and terrorist financing laws. At XCOEX, the KYC procedure is mandatory, but it's as easy and convenient as possible. All the steps can be performed on the platform. There's no need to leave it. Complete the following steps:
    1. Go to the 'Verification' section.
    2. Upload your ID or another document to prove your identity.
    3. Pass the liveness check by following the system's prompts.
    4. Upload a document proving your place of residence.

To confirm your place of residence, we accept utility bills, bank statements, credit card statements, tax accounts or other government statements/certificates.
We do not accept medical bills, receipts for purchases, mobile phone bills or insurance statements. The proof of residence address must be no older than 6 months.

Make sure all documents provided are up to date. We do not accept expired documents. The photo of the document should be clear and non-mirrored, and the information in it should be readable. All corners of the document must be visible in the photo.

If all the steps are completed correctly, you'll be notified that KYC has been completed successfully. If there is an error, the platform will also notify you.

After successfully completing verification, you'll be able to use all of the platform's features.

For some deposit methods or when you reach a certain deposit amount, you must undergo video verification. This is a regulatory requirement. If you receive a request for video verification, follow the link e-mailed to you and be prepared to show your identification documents and answer some questions.
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