How do I file a financial complaint?

To complain on a transaction you have made on your live account, in case you believe it has been executed or processed incorrectly, please fill out our feedback form with as many details as possible.

In particular, please specify the following: transaction ID(s), amount of loss, detailed issue description, date and time. Please attach a screenshot or a video confirming the issue, if this is possible.

Your complaint will be processed within 7 business days, and you will then receive a formal response from us.