XCOEX profile management

How do I verify my account?
Although blockchain technology is still relatively new, it doesn’t mean that there are no laws for the field hence why new regulations are already in place t...
How long does it take to process a personal information change request?
Such requests are processed within one business day.
How do I reset the password for my account?
To reset your account password, please go to our XCOEX platform and click "Forgot Password" button. Next, you have to fill in your e-mail address...
How do I change the password for my account?
If you are using the mobile platform, open the More tab, go to Manage Profile and select Change Password. In web based platform, go to Manage Profile and cl...
How do I change my mailing address?
To change your physical or email address:  1. In mobile platform, open the More tab, go to Manage Profile and select Edit Personal Details.  2. In web bas...
I cannot make any transactions, trading is blocked. What is happening?
Please check your email and make sure you submitted all required documents. If you are not sure whether your request has been checked or do not know why you...
Using Two-factor Authentication (2FA) to Secure Your Account
Two-factor Authentication (2FA) is an extra layer of security for your account that can be utilized to ensure that you are the only person who can access y...
Browser troubleshooting
Browser troubleshooting If you experience issues with our site, like 404 errors or blank pages, it's likely the issue is with your web browser. Here ar...
What is the GDPR?
The General Data Protection Regulation (GDPR) is a new comprehensive data law in the European Union (“EU”) which updates existing data protection laws to str...
Troubleshooting Two-Factor Authentication (2FA)
Two-Factor Troubleshooting Tip The typical reason for two-factor failures is that the clock on your phone has drifted. We only have a two minute window fo...