Deposits

How can I fund my account?
You can select your preferred payment method after you go to the Deposit menu within the Trading Platform. Currently, we have the following payment methods ...
There was en error when processing my deposit. What should I do?
In case of any issues related to depositing, please contact our support team via the feedback form here or via email at help@xcoex.com. In your message, ple...
I sent funds via wire transfer, but I forgot to specify my Trading Account Number or specified it incorrectly. What should I do now?
Such a transaction will be considered Unidentified until you contact us via email or phone with further details. In your email, please specify the amount, d...
I have funded my account through wire transfer, but the funds have not been credited to my trading account yet, what should I do?
Please note bank wire transfer takes from 2 to 5 business days to process. If you have funded your account via wire transfer using XCOEX account details...
Cannot receive Email
Please following below procedures kindly. 1. Please verify registered email account and ensure it is correct. 2. Please check spam folder in email system ...
Sent to wrong address
If you sent your coins to a wrong address, XCOEX did not receive these coins.  And XCOEX do not know who controls those addresses and have no means of recov...
General information about digital assets/cryptocurrencies
Digital assets is a new an emerging asset class of digital, virtual, and crypto currencies (also known as cryptocurrencies) that share characteristics and op...
Deposit and withdrawal commissions
Deposit funds on your account and withdraw profit from XCOEX in the most convenient way! Minimal deposit - 100 USD Here you can see list of payment m...